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Medical records information

How do I receive my medical record information?

To request medical records of past hospital stays or surgeries at Val Verde Regional Medical Center (VVRMC) Healthcare facility and to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) privacy regulations, please download and fill out the form below.

For patients in need of records from any of the VVRMC medical clinic's please refer to that clinic's locations for details on how to obtain records.

How does my doctor receive my medical record information?

Appointment with a physician

The physician's office may fax a request to the HIM department for lab, x-ray and items needed for your appointment. The request is processed directly to that office. The patient does NOT need to come to the facility. Ask the physician's office to request by fax.

International patients may bring a completed authorization for release form along with a letter of request in English from their doctor on letterhead including office fax number.

Information needed for all requests:

Forms must be printed out, completed, signed by the patient and submitted along with a copy of the patient's driver's license.

For your convenience there are several ways to submit your medical records request:

1. Mail

You can mail or fax to VVRMC with a copy of your driver's license to:

Val Verde Regional Medical Center (VVRMC)
Attn: HIM ROI
801 Bedell Avenue
Del Rio, TX 78840
Fax: 830.774.3583

2. Phone

For a recorded message about how to obtain medical records, call our Health Information Department:

  • 830.778.8430 or 830.778.3618

HIM staff are available to speak to you from Monday – Friday: 8am – 4:30pm.

3. Fax

Fax to 830.774.3583 or hand deliver to the hospital where you received services.

  • VVRMC HIM staff are available Monday – Friday: 8am – 4:30pm. To follow up about a submitted request for medical records, call 830.778.8430 or 830.778.3618.

Other Uses

Insurance Purposes

The insurance company can mail a request to the facility and pay the copying fees.

Personal Use

An authorization for release form and a copy of your driver's license or valid international government issued identification such as a passport can be sent/faxed to VVRMC.

Note: A fee will be incurred for this request.

Social Security Disability

Social Security typically requests your records by mail; this is then forwarded the HIM Department for processing. If the patient is requesting the records, there will be a fee.

Court

The same process will be followed as with a request for personal use. Remember to allow plenty of time to get the records by mail from VVRMC. A fee will be incurred for this request.

Attorney

Attorneys may send request with required patient authorization to the facility which will be forwarded to the HIM department for processing. The attorney's office is responsible for the copying fees.

Records of a family member that has passed away

VVRMC will need a copy of the death certificate with your name listed as next of kin, authorization of release form and copy of your driver's license or valid international government issued identification such as a passport. If you are submitting an international death certificate, it must be translated into English and notarized. A fee will be incurred for this request.

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